South Coast Improvement Company’s 4 Metrics of Success

Sep 20, 2016 | Uncategorized

South Coast Improvement Company is a construction management company that merits its success to its team members’ attentive and passionate execution of plans from beginning to end, and the quality relationship building that takes place every day, both internally and externally. How do you keep your finger on the pulse of a project as it progresses? South Coast Improvement Company tracks success weekly with a grading system that measures how a number of key components effectively support a phenomenal end result. This system is called the Four Metrics of Success. The four constituents measured in this system are client satisfaction, schedule, margin and subcontractor performance. A number between one and three is assigned to represent the positive, neutral or negative standing of each category.

 Client Satisfaction

This is the most obvious of measurements that every business, of every kind, in every place pays attention to if they want to achieve success. Your clients are the fund suppliers, so as a business your ultimate goal is going to be to give them reasons to want give you their business, and then reasons to come back and do it again. Your clients have to feel good about what you offer, and have their expectations met or exceeded in order for them to repeat that business and to spread positive word of mouth about their experience. If client satisfaction is rated as a three, the client has concerns that could pertain to any aspect of the work being done. If this category is rated as a two, the client has neither expressed concern nor satisfaction toward the production. A rating of one indicates that the client has given praise about their experience and expressed enthusiasm.

Schedule

This metric pertains to timeline milestones. A project set up for success will be given an achievable completion date, and it will ideally run smoothly, meeting each milestone on schedule. If a project is scored with a three in this category, it is behind schedule. If it is scored with a two, it is on schedule. If it is scored with a one, it is ahead of schedule.

Margin

Margin is the amount of money a business gained or lost in the exchange between the business’ services and a client’s total payment. The services cost money to provide, and must appropriately correspond with the service price. Ideally, a business makes a profit in these exchanges, and that money is used to invest in the business’ maintenance and growth. Simply put, if the business doesn’t make more money than it invests, the business will not survive. If a business earns only enough money to cover costs of function, it will not thrive.

Subcontractor Performance

In the construction management line of business, subcontractors are coordinated to complete parts of a large scale construction project based on their pricing and performance. If a construction management company elects a cheaper subcontractor that produces poor quality work, the client is going to feel that any investment, even if it was a lower dollar amount, was a poor investment, because the final product was lackluster or worse. Once prices are negotiated, it is the construction management company’s job to ensure that the subcontractor is doing quality work in a professional manner.

When each of these components are on track, the project is headed for reliable success. Measuring each component weekly means that any hiccup or concern will be noticed and addressed promptly, which could prevent dissatisfaction in the long run. Take some time to break down and evaluate your clients’ experiences, and you will find that success is as easy as one, two, three….four!



View Our Work

Brandywine Haverford Estates by Monarch

Brandywine Haverford Estates by Monarch

South Coast Improvement Company has completed interior renovations at the senior living community, Brandywine Haverford Estates by Monarch. We were entrusted with enhancing the facilities, and the results speak for themselves. The team brought diligence and...

Nouveau Marc by Barclay House

Nouveau Marc by Barclay House

South Coast Improvement Company proudly partnering with QSL Management delivered a comprehensive renovation at Nouveau Marc by Barclay House, a premier senior living community. This project focused on revitalizing key resident areas with an emphasis on safety,...



Looking for something specific?

Check Out Our Portfolio

At South Coast Improvement Company, we take pride in our work – and for your project, you should too.

You May Also Like

Renovation Contractor vs New Build Contractor

Renovation Contractor vs New Build Contractor

Renovation Contractor vs New Build Contractor; Embarking on a new construction project can be an exciting but daunting experience for any building owner. Whether you are looking to upgrade your existing business or build a new custom commercial building, choosing the...

Custom Cabinets: 10 Reasons Your Business Needs Them

Custom Cabinets: 10 Reasons Your Business Needs Them

Are you looking for custom cabinets for your business? When it comes to creating functional and inviting spaces, custom cabinets can transform your business environment. Whether you’re managing a retail store, restaurant, office, or hospitality venue, custom cabinetry...

Understanding Millwork in Commercial Construction

Understanding Millwork in Commercial Construction

Millwork is more than just a functional element in construction. It’s a hallmark of craftsmanship, a staple of design, and an integral part of creating inviting, professional spaces. If you've admired the intricate trim around a doorway or the sleek custom windows in...