We believe that the best gauge of our performance is our past successes.
Read what our clients have to say about us.
Tadd Clelland, CEO
Senior Living Residences (SLR)
Tadd Clelland is a partner with Senior Living Residences (SLR), LLC. Beginning with a single community in 1994, SLR is an owner/manager of 17 properties in New England featuring independent living, assisted living and SLR’s proprietary Compass Memory Support Neighborhood®. Listen to Tadd’s thoughts on what a senior care facility should look for in a General Contractor.
Charles Gagnon, CEO
Volunteers of America – Concord Park
Charles Gagnon is the president and CEO of VOA-Massachusetts, owners of Concord Park. Concord Park is a Volunteers of America Seniors Community and offers local seniors a secure, supportive and independent lifestyle. Its independent and assisted living options include a state-of-the-art Compass Memory Support Neighborhood® with innovative, research-based programming for those with memory loss. For more information, visit https://www.seniorlivingresidences.com/communities/concord-park/.
Lisa Cini, Mosaic Design Studio
“Lisa Cini is one of America’s foremost authorities on interior design of senior living facilities. Her company, Mosaic Design Studio, is the nation’s leading provider of design services for senior living, long term care and health care institutions. Mosaic has also worked with such high profile clients as the National Hockey League, the U.S. Military, Brio Bravo Restaurants, PGA Tour Country Clubs and various hotels.
Lisa frequently speaks on topics ranging from Alzheimer and dementia care to technology at senior living industry conferences as well as general business forums. She has been published worldwide and is a monthly contributor to national senior living websites and magazines. Lisa is the author of several books, including the The Future is Here: Senior Living Reimagined.
Here she shares her thoughts on working with general contractors, including South Coast Improvement company.
The Belmont Condominium Trust
“The Belmont Condominium Trust is a very upscale complex located directly on the ocean in West Harwich, MA. We had the opportunity to engage the services of South Coast Improvement to rebuild one of the multiple wooden decks on this property. This particular deck is approximately 7500 square feet and includes 600 lineal feet or railing.
As the property is extremely busy in the summer months, our documents require us to complete all structural work over the winter months. Any of you that live in Massachusetts are aware, we experienced our worst winter in a century and hit an all time snowfall record and battled bitterly cold temperatures as well. Even with all the adverse conditions, South Coast not only met our deadline but beat it. They exceeded all of our expectations and we would not hesitate to retain their services for any large scale future projects.
I would highly recommend South Coast Improvement for any project that your business of association may require. They are highly ethical, very easy to work with, respond to all questions immediately and the owners of the company are more than willing to listen to anything the customer has to say and also offer money savings suggestions.“
The Belmont Condominium Trust
Benchmark Senior Living
“All the feedback I got is that it was a rousing success. Thanks again for all the hard work!”
Director of Construction
Massachusetts Institute of Technology
“I just wanted to send a quick note thanking everyone on the [South Coast Improvement Company] team for their help making this project a complete success. I have never worked on a project that went this seamless and it can only be attributed to such an amazing team and their dedication to the final product. I am sad this project is ending and have enjoyed working [South Coast Improvement Company]. I hope we can work together in the future. Thanks!”
Laura Mancuso, PMP
MIT Department of Facilities
“South Coast Improvement Company was hired to convert our library into office space. In addition, they built a seminar room for us. To say that we are more than pleased just does not describe how smoothly this project went. The construction was finished ahead of schedule and the workers were professional, friendly, organized, and skilled.
During construction, I did not receive one complaint about noise, which was a first for me. From beginning to end, I felt informed and very much a part of the process. If my department has future construction needs, I will absolutely call South Coast Improvement Company. I also feel very confident in recommending them highly to anyone inquiring about a reference.”
MIT Department of Linguistics and Philosophy
Southcoast Health Urgent Care Lakeville
“On behalf of all of our patients and staff, congratulations on the completion of the Lakeville Urgent Care project. Southcoast Health set forth an aggressive schedule and various challenging project requirements. SCI delivered in an exemplary way. To the disbelief of some, we were able to open on time with a beautifully constructed facility. The project team worked tirelessly to achieve the success of this project and I want to offer special appreciation for the work put forth by Frank Hinds and Henry Quinlan.
We could not be more pleased with our new facility. On behalf of our patients and staff, thank you for all the dedication put forth to meeting our goals at Lakeville.”
Design, Construction & Property Management
“La-Z-Boy Furniture Galleries hired South Coast Improvement Company in March of 2016 to completely re-do our 11,000 sq. foot retail showroom. We could not have been happier with their work over the eight-week period.
One of the issues that made this project unique, was that we needed to continue operating the store during construction. The process was done in two phases by building a temporary wall down the middle of the building.
The project was completed on time as well as on budget. Their professionalism and cleanliness throughout the process was second to none.
I would highly recommend South Coast Improvement.”
Peter T. Kavanaugh
“It gives me great pleasure to provide a letter of recommendation for the team at South Coast Improvement Company. They have managed to find the “sweet spot” of competence and quality construction combined with almost obsessive attention to the customer’s needs and the detailed demands of the job. In the summer of 2015, we worked together for the first time in several years on two demanding projects with separate architectural firms.
These projects included conversion of underutilized areas in both buildings, one a former wood working studio and shop, the other storage area in our hockey rink. The former transformed the spaces into three full time classrooms, and a local custodial and service storage closet, the other provided much needed relief to an expanding need for more changing rooms, showers and toilet facilities, all with attendant ventilation and plumbing requirements.
Throughout these two jobs, the company was flexible on changes and willingly undertook these field revisions as needed by the owner. They were fanatical about safety.
Despite the owner changes, they managed to bring both projects in under budget and within the allotted time frames.”
James A. Selman
Associate Director of Construction & Standards
“I am very pleased with the outcome of the project. The South Coast team is very professional and take pride in their work which is what I like to see in a contractor. I hope to work with [South Coast Improvement Company] again on another MIT job.”
“I want to send a quick note expressing our thanks for a job extremely well done in Snell. We tasked South Coast with a very tall order and [South Coast Improvement Company] delivered it, no questions asked. The craftsmanship and support [their] team provided was extremely impressive.
Just wanted to say a HUGE thank you from our team.”
Northeastern University Design and Construction Project Manager
National Aviation Academy
“National Aviation Academy (NAA) contracted with South Coast Improvement Company (SCIC) on an extremely tight budget and timeline project at the NAA facility in Concord, MA. This was Phase 2 of a 3-Phase project and required a very fast turnaround. The work performed by SCIC was exemplary, meeting every challenge head on. Their work ethic and performance continued throughout the entire project, meeting all milestones and exceeding NAA’s expectations. The result was a beautifully completed project on time and on budget.
The communication SCIC provided throughout the project was extremely beneficial and timely. Gareth O’Neil, site superintendent, was spot on and a pleasure to work with throughout the entire project.
NAA would gladly work with SCIC again and would certainly be our preferred general contractor of choice. Without hesitation, it would be NAA’s pleasure to recommend SCIC for all your general contracting needs.”
Pam Van Sant
Brookdale River Bay
“I really have to say what a pleasure it has been working with Sean and John to make this kitchen project go just about flawlessly. True appreciation as we took what is a major interruption to our residents and made it go off and forward with barely any, if any at all, hiccups.
There were others (Sean Whalen) that were constantly there for what sometimes felt like endless reviews of the project, but all of this planning and meeting made it worth it as the fluidity throughout the project proved this.
Thank you all and looking forward to full completion and a return to normalcy for our residents and associates.”
Regional Director Property Management
Asset Management, Northeast
Space Planning And Commercial Environments, Inc.
“This level of detail (the project book) is something that we are not often provided with. Our office very much appreciates this level of attention from your firm…”
Space Planning And Commercial Environments, Inc.
“I wanted to let you know that the staff you have here currently doing the room construction is top notch. Your supervisor is very professional and communicative, the entire staff is friendly and are careful about the residents. We love working with this team.”
Director of Maintenance, Housekeeping and Laundry
“I worked with South Coast Improvement on the renovation of an administrative suite of offices at Northeastern University. The quality of the product was very high, but what most impressed me about SCI was the management of what needed to be a very quick summer project. All submittals were organized before they arrived on site, we received daily reports on the progress of the work in a clear and concise email summary, and unexpected issues were flagged as quickly as possible. It would be a pleasure to work with them again.”
Rick Jones, AIA, LEED AP BD+C
Senior Lifestyle Corporation
“South Coast Improvement exceeded all our expectations in handling the vast difficulties of renovating an occupied senior living community. The staff, residents, and corporate team enjoyed their everyday presence, professionalism and endless drive to maintain the promised schedule and budget. We look forward to working with them again in the near future.”
Manager, Design and Renovation
“All I’ve got to say is AWESOME… I came in early to make sure all was well. Everything was sparkling clean, ready for the day. Rafael even set up a work station for our Life Guidance Director to set up her computer and work. Way to go! Many thanks.”
New Pond Village
“We have worked with South Coast Improvement on numerous projects both large and small since 2003… Their prices are fair and their workmen polite and careful. Both Henry and Tom are responsive to feedback and clearly take their relationship with New Pond Village seriously. I recommend them highly.”
Peter B. Welsh
Harwichport Resort Club
“Our project was not a simple one and all challenges were handled with the firmness, fairness and decisiveness required to keep a project moving… Because of the commitment and dedication of Tom & Henry Quinlan, their tradesmen and office personnel, our project was executed as planned and pleasantly met the expectation of our management and unit owners.”
“South Coast Improvement completed all phases of each project on time and with professional quality. I would recommend them.”
Aquidneck Assisted Living
“I would not have done this project with anybody else. Thank you, thank you!”
“I increased the scope of work by almost $200,000 and did not extend what was already a very tight time line. South Coast Improvement finished the work and met the deadline.”